Complaints, suggestions and acknowledgements
Activity
Complaints, suggestions and acknowledgements
Legal basis
Mission performed in the public interest or exercise of public powers. Rule 11/2007, 22 June, of electronic access to public services; Rule 40/2015, 1 October, of legal regime of public sector.
Document template with informative clause or informed consent
- Electronic form of complaints and suggestions in BASE Seu Electrònica.
Legal basis, in the case of special data categories
Not applied
Document model with informative clause or informed consent, in the case of special data categories
Not applied
Purpose of the processing activity
To provide an answer to the inquiries of citizens
Are profiles affecting privacy created? [Y|N]
No
Stakeholder categories
Requesters, taxpayers and entities bound
Is vulnerable groups data processed? [Y|N]
No
Data categories
- Identifying data
Transfer recipients
Not expected
International transfers
Not expected
Responsible administrative unit
Departament de Recursos Humans i Qualitat
Description of processed data
- Identifying data:
- DNI
- Complete name
- Postal and electronic address
- Phone number
- Handwritten signature
Processing description
Collection of complaints, suggestions and acknowledgements; analysis, choosing measures to be take; deriving, if necessary, to affected unit. Receiving the answer and inform citizens.
Period of data conservation
539/Proceedings of complaint and suggestions for citizENTITY. Provision: keeping permanently complaints filed by non-profit public and private entities and complete destruction of the remaining complaints. Term: 2 years.
Identification of origin
- The same interested and their legal representative.
Identification of collection procedure
- Forms
- BASE-on-line (GST)
- Other channels
Safety measures applied
Those corresponding to ENTITY
Controls
No
Observations
Processing supervisor
- Postal services company: B60261815 Recerca i Desenvolupament empresarial SL
Processing co-responsible
No
Account of activities starting date
19/02/2019
Date of the last modification of the Account of activities
05/03/2019
Impact evaluation
No impact evaluation is performed as it is estimated that, according to Directives about impact evaluation related to data protection (AIPD) from Grup "Protecció de dades" of rule 29, processing hardly implies a high risk for rights and freedoms of individuals.